We want you to love your purchase.
If for any reason you are not satisfied with your online purchase we will be happy to accept a return or exchange of any full priced items within 7 days of receipt of your online order.
Please note that we cannot accept returned items that have been worn / tags removed. Should this be the case, your items will be returned to you and a refund not processed.
Please note: There is no refund or exchange on sale items.
Purchases using a promo, discount, coupon code are not considered sale items.
Please note our T & C's and processes for returns below:
RETURNS ON FULL PRICED ITEMS T & C'S:
- Items must be returned within 7 days from date of receipt. Please email us if you wish to return so we are expecting your return.
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Shipping costs for both sending and returning of items are at the customer’s expense unless the item is faulty.
- You can either be refunded the value of the return less the original shipping costs or issued a store credit less the value of the original shipping costs.
- Purchases using a promo, discount, coupon code issued by us are considered full priced items.
HERE’S HOW TO RETURN OR YOUR ITEM:
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To request a return or exchange you please contact us within 7 days of receiving your order online hello@harlownorth.com.au.
- In your email, please provide your name and order number and specify your reason for return. If the item is faulty, please outline a description of the fault and attach a photo. You will be asked to print our return & exchange form and fill this out when returning your item to us.
- The item needs to be returned within 7 days of receipt or order
- The return item needs to be sent via a trackable method. Please retain your tracking number in the case of a missing parcel. We will not be held responsible for any lost packages sent to us for a return.
- Postage costs for sending and returning of items are at the customer’s expense unless the item is faulty.
- A refund of the cost of the item will be issued, via original payment method, once we receive the item in original, unworn condition with tags attached minus any shipping costs.
- Our customer service team will handle return requests and particulars with you via email.
