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FAQ'S

Here are answers to some of your questions.  If you can't find what you are looking for please just drop us an email here

GIFT CARDS

HOW WILL I RECEIVE THE GIFT CARD?
The gift voucher email will come to you for forwarding on when you would like to present the gift.

HOW LONG ARE GIFT VOUCHERS VALID?
All gift vouchers are valid 6 months from purchase date.

HOW DO I REDEEM A GIFT CARD ONLINE?

To redeem your gift card enter the unique code on the gift voucher in the voucher box at checkout.

If your card balance is greater than or equal to the order total then you can complete the order.

If the balance of the card is less than the order total, you will need to add a second method of payment for the balance. 

DELIVERY

What if I am not at home when my order gets delivered?
A card will be left by Australia Post and your goods will be returned to your nearest Postal collection centre for collection at your convenience.  This way we can ensure your goods are safe.

 

PRIVACY POLICY

WE RESPECT YOUR PRIVACY

Your privacy is very important to us. We will always act to protect your information.

This statement tells you in general terms what our commitment is, why we need to collect personal information, who we may share that information with (outside of Harlow North) and how you may access personal information that we keep.

We commit to handling your personal information securely and carefully and will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities.

We will always use fair and lawful means of collecting personal information. In most circumstances we will collect personal information directly from you

WHAT WE COLLECT?

The personal information we collect is in most cases supplied directly by you when you give us your details, order online or provide feedback to us.

The type of service or interaction you wish to receive will determine the specific type of information we need to collect. We collect information for a number of reasons including to:

  • deliver products or services to you
  • improve our service
  • protect against fraud or theft
  • provide offers that are of greater interest or benefit to you

We collect information in a number of ways including:

  • When you register your details with us to receive our eNewsletter or give us information/instructions
  • Sometimes, we may add to your personal information additional information from external sources. This is mainly done to verify the accuracy of the information we have and, again, to personalise and improve our service

WHO WE SHARE YOUR INFORMATION WITH?

Harlow North does not sell your personal information to other parties. However, we will often need to pass personal details such as your name and address to companies who perform parts of our service delivery. This includes organisations such as service providers (i.e ISP’s, Payment Gateway Providers etc), mail houses and third party contractors.

YOU CAN ACCESS YOUR INFORMATION

If you would like to access your personal information, please write email us at hello@harlownorth.com.au. We may request this in writing to confirm your identity.

YOU CAN UNSUBSCRIBE!

If you do not wish to be contacted by Harlow North (about marketing, special offers or other contacts), you can unsubscribe at any time by replying to one of our emails and requesting to be removed from our list.

ELECTRONIC ADVERTISING

Harlow North may from time to time use imbedded images, files or cookies to help manage and track our electronic advertising (including Online, Email and SMS).

From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated

What about Cookies? What  are they anyway?

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you subscribed. Most web browsers automatically accept cookies, but you can change you browser to prevent that. You will need cookies enabled to use the Harlow North  website.

CHANGES TO THE PRIVACY POLICY AND CONSENT.

Your consent by using our website. You consent to the collection and use of this information by Harlow North. If we decide to change our privacy policy, we will post these changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Harlow North reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.